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Level Two Information, Advice and Guidance Online Learning
This is a nationally recognised Level 2 qualification for those in helping roles, advising and supporting adults in the community. It will also help you to gain in-depth knowledge of the boundaries and responsibilities when offering IAG including signposting, referrals and record keeping.
Unit 1: Information, Advice and Guidance (IAG) in practice
Unit 2: Developing interaction skills.
You will learn effective communication techniques to use with a range of clients, including listening skills and non-verbal communication.
Unit 3: Signposting and referrals
You will gain an understanding of the difference between signposting and referrals – when it is appropriate to refer or signpost. The importance of confidentiality and impartiality will be highlighted.
Unit 4: Information, Advice or Guidance in context
Exploring different areas and roles in which IAG is being delivered.
Knowledge on discriminatory practices and behaviours affecting specific client groups, as well as potential barriers and how to overcome them.
Unit 5: Skills for advice suppliers
This unit provides learners with an understanding of the purpose and process of an advice interview, examining the relationship between client and advisor, the advisor’s role, stages of the advice interview and how to ensure client confidentiality. A key part of this section is gaining knowledge of social policy in advice work, negotiating effectively on a client’s behalf.
Prosp User 3
As well as learning many exciting skills specific to your course, you will also be evidencing and practising a range of transferable skills.
As well as learning many exciting skills specific to your course, you will also be evidencing and practising a range of transferable skills.
Being able to demonstrate transferable skills will improve your confidence and self-awareness, make you more employable, and help you with further learning and volunteering.
Being able to demonstrate transferable skills will improve your confidence and self-awareness, make you more employable, and help you with further learning and volunteering.
Employers value employees who have strong transferable skills, as they tend to have the tools to help them go beyond their job description.
Employers value employees who have strong transferable skills, as they tend to have the tools to help them go beyond their job description.
Prosp User 8

Learners who live in devolved authorities

Learners who live in devolved authorities
York Learning receives government funding which allows us to offer courses at a lower cost. The guidelines relating to devolution means that we cannot apply this funding to learners who live in devolved areas such as the West Yorkshire Combined Authority.
York Learning receives government funding which allows us to offer courses at a lower cost. The guidelines relating to devolution means that we cannot apply this funding to learners who live in devolved areas such as the West Yorkshire Combined Authority.
If you live in one of these areas we would recommend that, before committing to a course with York Learning, you explore options to study the course in your local area.
If you live in one of these areas we would recommend that, before committing to a course with York Learning, you explore options to study the course in your local area.
If you would prefer to continue your learning with York Learning please note that the price of the course could be double the advertised cost.
If you would prefer to continue your learning with York Learning please note that the price of the course could be double the advertised cost.
In this case, please contact us on 01904 554277 to complete your enrolment.
In this case, please contact us on 01904 554277 to complete your enrolment.

Learners under the age of 19

Learners under the age of 19
Please note that Adult Education funding is for individuals who are over the age of 19 on the 31st of August prior to the start date of their course.
Please note that Adult Education funding is for individuals who are over the age of 19 on the 31st of August prior to the start date of their course.
This means that there will be an additional cost for learners who are under 19 who wish to access funded courses.
This means that there will be an additional cost for learners who are under 19 who wish to access funded courses.
For safeguarding reasons, we cannot accept learners who are under 18 on courses except by prior arrangement. This does not apply to programmes which are designed for 16-18s.
For safeguarding reasons, we cannot accept learners who are under 18 on courses except by prior arrangement. This does not apply to programmes which are designed for 16-18s.
If you are under the age of 19, please contact us on 01904 554277 before booking.
If you are under the age of 19, please contact us on 01904 554277 before booking.
KB1
VARIOUS
VARIOUS
VARIOUS
Flexible
3.00 hrs per wk
10 weeks
Grainne Hillery